ATTN: Database rollback

[Sarah]

UPDATE: We have decided to grant all our players an extra 200 Shadow Crystals due to the data loss and downtime. Please accept our apologies and do email us if you are missing crystals.

So this database problem has cost us more than $1 million. Heheh, well not really

so....may I ask will you still somehow restore the shadow crystal that we actually spent real $$ to purchase? Or is the 200 Shadow crystals is the only thing we will get back? I did spend $4.99 USD and so 200 shadow crystals is not really enough to cover my losses...

[Aydin]

And since 200 extra shadows were given for all players, even for those who didn't pay a dolar. So it's hard to call it any recompensation for those who pay some $$ and lost them.

[Laura]

I too spent $20 and purchased a lot of packs and I had at least 4 Aeon Stormcallers (I know they were at least 4 because I had 4 in my deck, I might have 5 or 6 can't remember) now I have 3 Aeon Stormcallers. Bad santa, I remember I had 2-3 now I have 1.

Even my deck was changed. Lost a game because my deck was reverted back and wasn't the deck that I saved last time I played.

I have the majority of my cards, but I'm not sure how many I am missing now (I know I am missing quite a lot of 'em).

[Orca]

VACUUM FULL ANALYZE + POWERDOWN
@
UPDATE users SET scrystals = scrystals + 200

[Duze]

so....may I ask will you still somehow restore the shadow crystal that we actually spent real $$ to purchase? Or is the 200 Shadow crystals is the only thing we will get back? I did spend $4.99 USD and so 200 shadow crystals is not really enough to cover my losses...

I sent an email with the transaction ID of my purchase and within 45 minutes I had my 1300 crystals back plus the 200 for free... So good job Support

[Sarah]

I sent an email with the transaction ID of my purchase and within 45 minutes I had my 1300 crystals back plus the 200 for free... So good job Support

I did send an email to support@shadowera.com about 5 hours ago but I didn't get anything back.....I haven't receive my transaction ID from I-tones yet....so what can I do?

[Duze]

I did send an email to support@shadowera.com about 5 hours ago but I didn't get anything back.....I haven't receive my transaction ID from I-tones yet....so what can I do?

Without the transaction ID I don't know if you can do anything:/ You need the receipt to verify that you bought the crystals.

[Samuel Leow Long Hua]

The data loss was about 12 hrs, we rolled back in order to restore uptime quickly and are now sorting it out so please be patient...

thanks for replying i will wait, i hope can resume back to normal because i spend alot of effort buying , forming the deck and also those experenices i earned from the newly formed deck.

[Anurak]

This happened at the worst possible time. I can't imagine the pressure on the staff. They had to deal with the bugs, and now comes this. I wish this is the last setback you have to deal with.

[Jovai]

I lost my Ter Adun build I was testing. Minorly annoying because I had tweaked it like 5 times last night. Hardly world ending.