ATTN: Database rollback

[Samuel Leow Long Hua]

You should continue to play now, and email details of your losses to support@shadowera.com and we will manually verify and credit your account

but i just brought lots of cards and form a whole new deck yesterday. today everything is gone. Roughly how long will it take for it to be fixed?

[Shadow Era]

The data loss was about 12 hrs, we rolled back in order to restore uptime quickly and are now sorting it out so please be patient...

[Sardokan]

Ok, it's now ok, i see my cards, just a lose of XP and rating but no big deal, and also last modifications of my deck

everything ok for me (i got my last bought cards i think)

[Calmdown]

Kyle - can you explain specifically what we should be looking for here? I know I've lost rating but I have no idea what cards I have or haven't lost. I had somewhere between 2 and 4 copies of cards I dont always run, but I spent this weekend fleshing out the end of my collection and now I'm not sure if I've lost anything or not. I'm sure not everyone knew their collection inside out, so what does that mean we need to do next? I could write an email saying I lost "1-2 Armour of the Ages, 1-2 King's Pride" etc but that seems a bit frivolous.

[Sardokan]

no matter, if you dont buy shadow crystall betwin the rollback

if you loose your ancient armor just bought, you will have the gold not spend in place

it's just a "back in time" so only matter is if you bought crystal with real money (i think)

[Shadow Era]

UPDATE: We have decided to grant all our players an extra 200 Shadow Crystals due to the data loss and downtime. Please accept our apologies and do email us if you are missing crystals.

So this database problem has cost us more than $1 million. Heheh, well not really

[Sardokan]

cheers, smack on your *BIIIIP* and thanks a lot

[Madock]

I'm sure it’s in the early hours where you are in the US. I like many others have spent most of this weekend buying booster packs and configuring my deck. Most of which I did about 16:00 UK time on Sunday. Only to find out this morning that it’s all gone. I have emailed you my losses as this thread suggest. But if you have over 500,000 players and I suspect most on this weekend due to the new patch released what’s the estimated time of resolving the sent mails?

[Duze]

Kyle, you need to make an announcement in the game client somehow. Many people will not see this and might just rage quit the game all together... Other than that I sent an email and hope to get it fixed soon

[All_Pro]

I don't know if I got credited that quickly because of the email I sent, or if it was automatic, but thanks!