iPad app shadow era is crashing continuously..Help!!!!

[Diablo]

For the past 18 hours the shadow era app is not working for me.
I thought it got some bug from the server and it will be updated soon, so I was checking the apple store for update but no use.
That's why came here for an help.

If I open the app, after 1sec the app closed by itself and I'm taking to the home screen in iPad. Sometimes it stays in log in screen and after I press log in it closes again.
Other games and apps are working properly.
Can you please make some solution soon?
Or is there any problem on my side?
Help please!!!!

[Padawan Pete]

Turn on airplane mode,
Open app
wait till it complains no connection.
Use the switcher to turn airport off.
Switch back to app.

Login.

[Diablo]

Turn on airplane mode,
Open app
wait till it complains no connection.
Use the switcher to turn airport off.
Switch back to app.

Login.

Ya I tried it, if I turn on airplane mode I can play in offline...but if I turn off airplane mode and if I get connected to Internet I couldn't play both online game and offline game after I get Internet connection the app crashing again

[Padawan Pete]

Ya I tried it, if I turn on airplane mode I can play in offline...but if I turn off airplane mode and if I get connected to Internet I couldn't play both online game and offline game after I get Internet connection the app crashing again

You must not click offline play. You are turning on airplane mode, then waiting for the error, then turning it back on while the app is still running, switching back and choosing login as normal. This stops th app form contacting the internet initially which causes it to crash, but it doesnt retry connecting to the internet after a first failed attempt.

I am using the above method on my ipad and its a workaround for me. If you are not doing it its because you misunderstood the instructions probably.

Pete

[Steve99]

I had this problem yesterday and all evening. The only way round this is to delete Shadow Era app and download again from ITunes. When you restart the app you must log in as usual, but if you leave for any period of time you must leave it as if you are still doing something like managing cards and not sign out.

If left on quick match screen for example it seems to reset and you have to follow the procedure again. It worked overnight using the above method, so until the patch arrives this is all you can do.

[Padawan Pete]

The Method I posted works fine also.

[AnAdolt]

You can either reinstall Shadow Era or turn on Airplane Mode before getting to the login screen and then you can turn it off to avoid crashing. This is an issue we have already fixed and submitted the update to Apple and expect it to be approved sometime next week.

[Diablo]

You can either reinstall Shadow Era or turn on Airplane Mode before getting to the login screen and then you can turn it off to avoid crashing. This is an issue we have already fixed and submitted the update to Apple and expect it to be approved sometime next week.

Thank u guys....and thanks community manager.....

[AnAdolt]

Don't thank me, thank this "CS" guy.

Whoever he is.

[Padawan Pete]

Community support???