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Support

Support

For direct support inquiries, please email support@shadowera.com

Be sure to visit the active community forums for bug reports, card discussion, and strategies.

Several automated support tools are also available below for existing users.

Change Password

If you have forgotten your password or would like a new one, use the form below. A confirmation will be sent to your email address.
Email:

Change Name

Change your player name by filling in the fields below. Your account will be charged 100 Shadow Crystals.
Email:
Password:
New Name:

Reset Account

If you find you are not happy with your initial Hero choice, you can reset your account. You will keep any experience or Shadow Crystals earned, while all cards and gold are destroyed. You will be able to choose a new starter deck the next time you log in.
Email:
Password:

Transfer Shadow Crystals

You can now transfer shadow crystals between accounts! To prevent abuse, the sending account must be level 10 or above. There is a 10% transfer fee paid by the sender, for example to send 100 sc it will cost you 110 sc.
Email:
Password:
Send to Email or Player Name:
Amount: