Close

Results 1 to 3 of 3
  1. #1
    Junior Member BlindedEternity's Avatar
    Join Date
    Nov 2016
    Posts
    5
    Tournaments Joined
    0
    Tournaments Won
    0

    Can't log in on Mac

    I'm a new player and just got the app on my phone and Mac but my email must be to long because when I type it in to the Mac client the M on the end gets taken out and I can't log in because it tells me the email doesn't exist. Is there any way to fix this?

  2. #2
    Lead Developer / Designer Gondorian's Avatar
    Join Date
    Apr 2011
    Location
    England (GMT+0)
    Posts
    24,086
    Tournaments Joined
    1000
    Tournaments Won
    999
    Blog Entries
    1
    Hi. I've looked up your name in game (BlindedEternity) and we have the last part of your email logged as "@gmai.com" rather than "@gmail.com", so that's the issue.

    Either we stored it wrongly or it was a typo when you signed up. You should be able to log in with the former in the short-term, but if you send an email to support@shadowera.com summarising the issue then you can get the email changed to your actual address.

    Hope that helps.

  3. #3
    Junior Member BlindedEternity's Avatar
    Join Date
    Nov 2016
    Posts
    5
    Tournaments Joined
    0
    Tournaments Won
    0
    Thank you very much this is a big help!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •