Last Meltdown Tournament in Thailand for worst customer support ever

[miloboy]

When DP is out I plan to order 24 boxes of booster
but I don't think company will co operate with me

[miloboy]

and i have no bias
if it's good i will said it's good

this game is good may become legend like MTG one day

their physical sleeves is really good

but their customer support is suck

[Gondorian]

When DP is out I plan to order 24 boxes of booster
but I don't think company will co operate with me

I'll make sure something gets sorted out for one of our most loyal and valuable customers!

[miloboy]

I'll make sure something gets sorted out for one of our most loyal and valuable customers!

I don't know you are sarcastic or not
but you always be the good guy.
So I believe you and will wait when the DP is out

[Gondorian]

I don't know you are sarcastic or not
but you always be the good guy.
So I believe you and will wait when the DP is out

I don't do sarcasm, except to my children, and that's only to teach them what it is so they can detect it from others.

How many boxes do you want? 24?

Note that limited events will be hard with just DP boxes. I would imagine Meltdown would use 2+2 or even 3+1 packs.

[Shadow Era]

Attachment 3466

Let's start Meltdown


I just notice that i write this topic in English -0-

Yes Wulven got a really bad customer support and a lot of his cultist in this forum
So I don't want to said anything in this forum

the short story is

I ask Kyle to wholesale me some shadow era boosters for a long time (I can't remember may be more than 6 months that i keep email him and no reply)
Cuz I sold all my Preorder booster at 100-120 baht each / 2400 baht (72-75 $ ) per box
and they run out really fast

Cuz I can't order normally (65 $ + about 35 $ shipping cost = 100 $ + some taxes)

It will be too expensive to sell in Thailand (Why buy SE booster that cost about 200-240 baht per pack instead of other ccg that about 100-120 baht per pack ?)

he said he will have some at Vietnam
if he ship from Vietnam it will be a lot cheaper and sellable in Thailand to help grow the community

But he rarely respond (most of the time it is Our good guy Gondarian who always answer me)
last time he said they are at Vietnam Custom more than 2 month now

So Kyle just said I should just order from their web site normally
(If I order about 12-24 boxes I should get wholesale price isn't it ?)

The community in Thailand is dying for a long time (6 months with out booster = abandon by old player and no new player here)

This last 7 boxes is not even order from him too.
It's Physical compensate.


So well No booster = no more Shadow Era players

Ps. and there some stupid Shadow Crystal Issue from
Stupid Luong Nguyen @ support@shadowera.com
if you want to read
http://boardgamegeek.com/thread/9099...ll-cheat-again

Milo, sorry could you please specify what you are complaining about? Is it because I said we were getting some stock sent to Vietnam but it didn't clear customs? You were informed several times about different wholesale options but didn't like any of them, so I fail to see how that's our fault.

You made a special request to get your physical bonus of 7 CotC boosters and sleeves shipped early, so I thought you would be happy to receive that for free!

As for the support staff, please go easy on them. They have to put up with a lot of crap! In general we do have a policy of not allowing transfers of bonus shadow crystals (like from level up or giveaways) but the bonus from the preorders should be allowed to be transferred. I'll clarify that for them.

[miloboy]

which offer you give me?
first you said wholesale price ship from USA with each case(6boxes) you will give 1 exclusive
but when I ask you don't answer it(I'm going to pick this offer at first)
then you said you will have them in Vietnam in a month
a month later I asked you and it still in Vietnam custom
so you said I should buy from your website at normal price!!!!

then Good guy Gon ask you
you replied if I order 11 boxes or more(which no problem for me) it can be special price

So i agree this offer and asked how will I paid but no response from you or Gon.
(I think it's still in his email if he not delete it)
I still have all email in boxes

[miloboy]

7 CotC boxes arrive early is good and can relive dying community here
I have no bad thing about this

but why when I want to order it's really harder to do

[Shadow Era]

I said you should buy from the website because it was free shipping, and free shipping to Thailand saves you a lot of money. That way you can buy just 1 or 2 to run a tournament when needed. You already got prize support from OrangeHatGuy, right?

Otherwise if you want to buy a lot at once then I already gave you the wholesale details, but you have to pay shipping from USA. As I mentioned, attempting to get some product into Vietnam to distribute didn't work out too well. With the expansion though we'll be having new distributors in Europe and Asia.

[miloboy]

You already got prize support from OrangeHatGuy, right?

Yes I run the tournament with Class deck that I got from E-bay cuz I can't get it from you
and Now i will run it using Booster boxes from Physical compensate
not from wholesale cuz wholesale has a lot of problem till now

Otherwise if you want to buy a lot at once then I already gave you the wholesale details, but you have to pay shipping from USA.

Which you never quote for me how much total cost ?

With the expansion though we'll be having new distributors in Europe and Asia.

Then please

quote the price for order 12 / 18 / 24 boxes for me via Email (including shipping cost to thailand)
(with any special if you will give to me)

Not just disappear

Ps.your sleeves is really good. my customer want to order them.
are there going to be other sleeves (not everyone is Zaladar fan)