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  1. #1
    Senior Member AnAdolt's Avatar
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    Post Sync error report thread

    Updated: March 8th

    This thread is for reporting sync issues only. In your report, please include your in-game name, your opponent's name, the time the match took place, and your time zone. Any posts that aren't reports for sync issues should be posted in another thread or through private messages.

    Sometimes a sync error message does not pop up during the match and/or in the replay; in either case, you should still report the game for review. When the game detects a sync issue, the match will end in a draw and neither players' rating is affected.


    What is a sync error?
    A sync error is when your game is not synchronized with your opponent's because the two sides interpreted an issue different from each other so weird things happen after that. Examples of weird things include: cards attacking directly from your opponent's hand, heroes attacking without a weapon, cards played when player doesn't have enough resources to play it, etc.

    Why do sync errors happen?
    Usually, this is caused by some card or a combination of cards not working properly. When this happens, think of the game as holding a conversation with someone. If they suddenly say something confusing that you don't understand, you two are no longer on the same page because you now interpret each other's comments differently so things gets all confused. Sync errors may possibly be caused through exploits or hacks; although, this is not always the case and unlikely.

    What should I do if I encounter a sync error?
    In v1.28 an Offer Draw option, which has various uses, was implemented. If you notice a sync issue, you can try sending a "offer draw" message in chat and your opponent will be prompted with the request. If they accept, the game will end in a draw and neither player's rating are affected. While we continue to fix bugs causing sync errors and update the detection algorithms, some sync errors are not detected so using offer draw helps in these situations.


    Current identified causes of sync errors
    Last edited by AnAdolt; 03-09-2012 at 05:31 AM. Reason: updated

  2. #2
    Senior Member N3rd4Christ's Avatar
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    N3rd4Christ Vs Khael
    2:06AM MST
    For I am not ashamed of the gospel of Christ, for it is the power of God to salvation for everyone who believes, for the Jew first and also for the Greek.
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  3. #3
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    mharrizone vs kht
    8:00pm Eastern on 5/16.

  4. #4
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    Sardokan VS microwilly
    End of match 17 mai 22h25 gmt +1 (summer time in paris)

    it's the second match of the too sardokan VS microwilly

    he plays tidal wave while having four allies in play and me 0 0o

    just after this, synch error, defeat screen and loss of ratio

  5. #5
    Member MockFive's Avatar
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    AlexTsang (240) vs MockFive (219)
    Time: 9:12 pm PST
    Date: 5/18/11

    It happens during turn 12 I believe.
    You can't hide from me!

  6. #6
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    1123 EDT geseky(gravebone) vs yakko(darkclaw)

    Didn't actually see a sync error message, but other signs were there:
    - Deathbone got some sort of buff??
    - Darkclaw was attacked by something. Only Darkclaw was shown and both sword strikes landed on Darkclaw
    - next turn Darkclaw started exhausted for some reason
    - Darkclaw got Defeat with 11 HP remaining

  7. #7
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    sync error

    Thursday May 19th 11:20 AM PST, DogVolta vs. Kurikaeshi.

    The ONLY times I have EVER encountered the sync error are when I am dominating. Coincidence maybe, I admit, but still.....

  8. #8
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    Astran vs Qingcai

    Sat 21st May - Around 10:10 GMT (England)

    Turn 2

  9. #9
    Senior Member fatal1t1's Avatar
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    Angry truesightcyber vs assclown

    time:3:00 GMT-3:00(brasil)
    Last edited by fatal1t1; 05-22-2011 at 06:09 AM.

  10. #10
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    0239 -5gmt 5/22/2011
    Hwuwork
    Also might have more than 4 of a card in deck? Might have miscounted though

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