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  1. #1
    Junior Member
    Join Date
    Jun 2019
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    Previous purchases did not transfer

    Hello,

    I am a returning player. I used to play on my Mac laptop and recently discovered the iOS app and decided to start playing again. However, when I logged in all the previous heroes, boosters, and individual cards I had purchased were not in my account and all my in-game progress reset. I donít really mind replaying the missions over again but I am really upset about my lost cards because I put so much time into getting them.

  2. #2
    Member Chuck Morrison's Avatar
    Join Date
    Dec 2017
    Location
    Italy
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    Hi, are you sure you used the correct login mail and password? I've never heard of an account resetting by itself, aside from the nickname.

  3. #3
    Senior Member Veles's Avatar
    Join Date
    Nov 2012
    Location
    Serbia
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    4,233
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    It is better to contact support via email support@shadowera.com

    Design Team Leader

    Check out this thread for some awesome articles and guides.

    ďLet the future tell the truth, and evaluate each one according to his work and accomplishments. The present is theirs; the future, for which I have really worked, is mineĒ
    ― Nikola Tesla




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