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  1. #1
    DP Visionary a player's Avatar
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    Shadow Era is now crashing my new MacBook

    It started yesterday after about a month with no problems. I was just playing the second campaign vs. Nishaven, on medium difficulty with Aramia, using a freeze deck that I had used previously without any trouble.

    With no warning, in the middle of my turn in the middle of the game, SNAP! A loud pop made me think a component had failed. The mouse and keyboard wouldn't respond and my computer was locked up.

    Fortunately, there was no smoke or burning smell, and I realized the sound probably came from the built in speakers.

    When I restarted the machine there was a system message indicating that the computer restarted because of a problem, but the problem was still ongoing. Twinkling colored squares flooded the screen as memory was overwritten, and I had to restart again. I was notified of a log file which I allowed to be sent to Apple. It appeared to itemize the current hardware and software and implicated Shadow Era as the program at fault.

    Rerunning Shadow Era didn't help. I could get through the redownload process, but couldn't play, it just crashed.

    I used my computer all day and the following morning with no problems unless I ran Shadow Era. I even played a bunch of Hearthstone since it uses the Unity engine like SE does. I had no trouble with anything else. My account plays fine on my iPhone 6.

    Just now I removed Shadow Era and its Libraries and reinstalled from a fresh download.

    Everything seemed fine, and I finished one game vs. Nishaven in the second campaign, but when I was playing the next one vs. Serena, it popped and crashed and continued locking up and corrupting the screen through several reboots.

    MacOS High Sierra 10.13.2
    1.4 GHz Core i7
    16 GB RAM

    Anybody have any idea what might be wrong or how to resolve this?
    Least active member of: ETC (Ended There by Chance)
    Account for Gondorian to transfer Shadow Crystals to: m0ghedian

  2. #2
    Director of Development Gondorian's Avatar
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    Corrupted screen usually indicates a graphics card or driver issue. Maybe there is some diagnostic you can run. I assume you have done some Mac updates since SE v3.52 came out?


    Sent from my iPhone using Tapatalk Pro

  3. #3
    DP Visionary a player's Avatar
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    On-board diagnostics show no problem with my computer. Code ADP 000

    I looked into my update history. I applied all updates in mid-December when I bought the new MacBook, then I installed the Shadow Era installer and it updated SE. There were no new Apple updates in evidence between then and when my problem began.

    There is now a new Mac update. I applied it and restarted. I played one match with Bloodfang vs. AI, but machine crashed during the Success screen, with the same Pop! and lock up. I haven't found any other program or activity that will trigger the crash, but once it happens, it requires several restarts before the computer is stable again.

    I am beginning to suspect that a Unity or OS call is writing to the wrong memory range. It clobbers the running program, writes a bad value to the sound processor, and overwrites some values that affect the display.
    Least active member of: ETC (Ended There by Chance)
    Account for Gondorian to transfer Shadow Crystals to: m0ghedian

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