Account reset?

**holyspecter** · 05-06-2011, 04:23 PM

Hello today in the morning I was playing at around 8AM central time

Played a few hands and then got disconnected, it said "incorrect password"

So I log into the website and it's still good.

Now that I reopened the game, It said "create a new hero" and I lost all my crystals, gold and cards...

Did anyone else experience this problem?

**HUAGEBOB** · 05-06-2011, 04:32 PM

Same problen happened to me as well! I got disconnected this afternoon, n I tried to login again~incorrect password message appeared,I was like wtf!

a few hours later I tried to login my account again! it worked ,and Now my account has been reset! WTF is going on!!! Shadow era!!!

**holyspecter** · 05-06-2011, 04:37 PM

Yeah man, I think I fought you yesterday I was under the name Zanpakktou. LuL Nice win man -_-||

**holyspecter** · 05-06-2011, 04:38 PM

Anyways, yeah, please respond..... I invested money on this I wanna know what happened?
I really hope you guys have backups!

**R_Nyarla** · 05-06-2011, 05:05 PM

same problem here.. after winning a match, got "bad server response"message, which is of a power surge, but now i "lost"my account, including all my purchased cards.

should i wait or just stop?

R

**holyspecter** · 05-06-2011, 05:20 PM

I don't know, I'm here desperately waiting for an administrator reponse.

**XChameleon** · 05-06-2011, 05:25 PM

Originally Posted by R_Nyarla

same problem here.. after winning a match, got "bad server response"message, which is of a power surge, but now i "lost"my account, including all my purchased cards.

should i wait or just stop?

R

You're pretty much in the dark as the rest of us waiting to see how all this is going to pan out. My understanding from Kyle's posts is that he has to manually restore our accounts so it may take some time. Whether or not we'll have the same cards, crystals, etc is another issue altogether.

**Necromantick** · 05-06-2011, 05:34 PM

The same thing just happened to me.

I hope the administrators look into this and get things restored soon.

**holyspecter** · 05-06-2011, 08:16 PM

Still waiting for response please

**jiminee** · 05-06-2011, 08:54 PM

Kyle's response on the issue about an hour and a half ago:

Originally Posted by Kyle

Okay don't go posting your emails in this thread people, just email support@shadowera.com. I have to go collapse into bed now (2:30am here) but I'll continue restores and answering emails in the morning. Ironically, our new full-time Community Manager is only starting next week. FML.

Because the power outage affected the whole data center in Fremont CA, it took out all our database servers at the same time and corrupted the db. After repairing, it appears that some people who kept trying to log in at that time and getting errors were rewarded with their data being wiped. (Thanks, mysql.)

The new estimate of affected customers is around 150. Backups are there and full purchase logs are there, so worst case scenario is you might loose an hour or two of exp if you were playing before the outage.