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Thread: Data gone?

  1. #21
    Senior Member AnAdolt's Avatar
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    Quote Originally Posted by Kyle View Post
    Okay don't go posting your emails in this thread people, just email support@shadowera.com. I have to go collapse into bed now (2:30am here) but I'll continue restores and answering emails in the morning. Ironically, our new full-time Community Manager is only starting next week. FML.

    Because the power outage affected the whole data center in Fremont CA, it took out all our database servers at the same time and corrupted the db. After repairing, it appears that some people who kept trying to log in at that time and getting errors were rewarded with their data being wiped. (Thanks, mysql.)

    The new estimate of affected customers is around 150. Backups are there and full purchase logs are there, so worst case scenario is you might loose an hour or two of exp if you were playing before the outage.
    Now for people who are just missing some cards, gold, Shadow Crystal, you can continue playing while you wait for your account to be awarded with the missing stuff. For those that got their account completely reset and/or deleted, your accounts need to be restored from backup so you can't really play until then.

  2. #22
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    Thanks alot my account is back

  3. #23
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    Quote Originally Posted by AnAdolt View Post
    Now for people who are just missing some cards, gold, Shadow Crystal, you can continue playing while you wait for your account to be awarded with the missing stuff. For those that got their account completely reset and/or deleted, your accounts need to be restored from backup so you can't really play until then.
    Me

    Still.... Need my fix... test server isn't doing it for me.

  4. #24
    Senior Member rumsey's Avatar
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    Quote Originally Posted by MattOG View Post
    Me

    Still.... Need my fix... test server isn't doing it for me.
    Wait, what's the problem with your account?

  5. #25
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    It got reset... Great innit... No crystals, 500 gold, 0xp etc. stupid blackout...

  6. #26
    Senior Member rumsey's Avatar
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    I'm sure you can find a work around to play in the meantime? Yeah you won't gain rank and gold but at least you can play for fun, right?

  7. #27
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    Played on a backup account for a bit... But it doesn't have my cards... Basic deck... Boring after 10 mins.

  8. #28
    Senior Member rumsey's Avatar
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    Hmmm, pm me

  9. #29
    Senior Member AnAdolt's Avatar
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    @MattOG That's what you get for trying to whack people with a rolling pin all the time. Hahaha, matching your current avatar.. "you reap what you sow".

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