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  1. #1
    Junior Member Nozy's Avatar
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    How long does it take to for support team to credit missing crystals?

    Hi,

    as per my title i would like to know when i can expect my issue to be resolved? I have already opened up a ticket and also a follow up ticket regarding the issue because it has been more than 12 hours since my last purchase. Im new to the game and i found it very entertaining so i spent to expand my collection. Sadly, i have yet to receive my crystals for 2700 nor have i received any reply from the sales team which i emailed at sales@wulven.com I dont know if i am posting at the correct group but i purchased the crystals thru my gmail account via google wallet. can anyone please help me? specially from the devs/sales team?

    Much appreciated

  2. #2
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    Did you make certain you didn't mistype your e-mail when purchasing crystals? That could result in never getting what you purchased. The support team is a bit slow, but you can contact Gondorian here on the forums and he'll nudge the person that can help
    Raised in Exile. Trained in Kiptergarten. Mastering the ways of SE one step at a time.

    Long live the Queen...

  3. #3
    Junior Member Nozy's Avatar
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    thanks buddy. i already purchased once this is my 2nd purchase and i didnt expect this issue to happen. as of writing i still dont have it. i tried sending PM to Gondorian and Kyle still no response

  4. #4
    Devoted Fan Gondorian's Avatar
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    Quote Originally Posted by Nozy View Post
    thanks buddy. i already purchased once this is my 2nd purchase and i didnt expect this issue to happen. as of writing i still dont have it. i tried sending PM to Gondorian and Kyle still no response
    Hi. Did you get a receipt from the purchase?

  5. #5
    Junior Member Nozy's Avatar
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    Quote Originally Posted by Gondorian View Post
    Hi. Did you get a receipt from the purchase?
    You've made a purchase from Wulven Game Studios on Google Play.

    Order number: GPA.1338-2289-5326-48265
    Order date: 24/07/2016 8:33:34 PM
    Item Price
    2700 Shadow Crystals DP (Shadow Era - Trading Card Game) ₱802.24

    Hope this helps

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