we all thought the removal of the cancel button was a mistake or glitch. so never saw this as an "exploit" i dont know of ANY other game that penalizes people for leaving a queue before you get matched up. (tournament queues you pay for are a different story but i havent even seen that being penalized, could be wrong on a game or two there)
has this ever been a problem though? when wew had the cancel button, things were fine. when we had this offer draw option, you guys didnt know about apparently, it was fine. this offer draw thing has been going on almost since the cancel button disappeared. its been alked about openly in telgram for over a year. (surprised you never saw it till recently). we all thought wulven knew about it. we thought that it was the reason the cancel button never came back because you were focusing on other things. well, maybe not all of us, i guess i cant speak for everyone.
you mentioned hearthstone, with does a have a larger player base by far and there are always people playing... and yet, they still have time issues with matching up players. you can leave at anytime before getting an opponent and not be penalized.
there are a ton of reasons to leave before being matched up that are valid, from mistakes, being on a lunch break and no longer having time, as dejvo said, even having a guildmate want to do a created game and you have already waited too long for an opponent. this is actually going to cause fewer games to be played. just the being on a lunch break reason or riding to wrok on the bus or train, they are not going to even start one to play, they will go play something else.
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