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  1. #1
    Senior Member striga's Avatar
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    Customer support

    Does it exist anymore? Could be nice if we could know that.
    IGN: BP Striga

    Mystery of Snowy Owl
    Warrior of the Blue Phoenix
    Greatness, Reborn

  2. #2
    Member Magikarp's Avatar
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    Soon™

  3. #3
    Senior Member Delay of Game's Avatar
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    I would suggest Wulven just farm out the customer-support to a poor third-world Country. Avoid minimum wage laws and child labor restrictions. The players then get speedy support.

    Basically, a Win-Win for everyone

  4. #4
    Junior Member takemedown's Avatar
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    I want to know this too. Im waiting for month for SC transfer and prizes from pop-ups
    White Mage of Mystic Symphonia
    Warrior of the Blue Phoenix
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    BP Beethov3n

  5. #5
    Senior Member Ranĝelo's Avatar
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    I'm waiting 3 months and a half! I was about to create a huge topic here about this.

    I sent two emails to the support in january, talked with Gondorian 3 times on telegram, and sent email and private forum message to Kyle 16 days ago!
    AND I STILL DON'T HAVE A REPLY.



    What else could I do? I'm about to stop playing the game as a protest. Maybe if we all do it, it could have some impact! I encourage everyone do the same.
    Messenger of the misty night
    Warrior of the Blue Phoenix
    Greatness, Reborn

  6. #6
    Senior Member maxi1230's Avatar
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    #FirstWorldProblems

    Would be nice if someone gave a reason for this though

    Assassin of the coming winter
    Warrior of the Blue Phoenix
    Greatness, Reborn

  7. #7
    Member samantha's Avatar
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    Seems kinda dumb....the game is shooting itself in the foot with this huge prize giving lag. I have 2 tournament's going, one about to finish, and who knows when the winner will get his prize. What's the point in competing?
    _________________________
    Samantha - Priestess of Might
    Warrior of the Blue Phoenix
    Greatness, Reborn

  8. #8
    Senior Member Delay of Game's Avatar
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    Quote Originally Posted by maxi1230 View Post
    #FirstWorldProblems

    ...You're only supposed to say that if someone posts something like "Can we move the End Turn button up, because my new fancy iPad is soooooo heavy"

    Customer-service is actually a legit concern in any industry. But I guess playing Shadow Era itself is a luxury....rather than worrying about my next meal.

    It's like the old meme: I'm glad I don't have to hunt for my own food; I don't even know where sandwiches live."


    Goodluck everyone!

  9. #9
    DP Visionary Kosmiker's Avatar
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    Is this about getting tournament prizes? I thought those were an elaborated hoax, an urban tale. I played a sponsored pop-up once where I became finalist (2nd) but never got any prize, I thought about sending email and so on but figured it would be a waste of time so I didn't bothered with it. The thing is, now I don't bother participating in tournaments either...

    For more serious cases like payments and account issues there should be a more expedited reply at least. Good luck.
    I wanted an image as a signature and all I got was text.

  10. #10
    Senior Member
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    This is a real shame.... I am waiting almost 2 month for 2 pops prizes....No return, no aswer, no nothing
    Lord Wane
    Handler souls of Duat
    Warrior of the Blue Phoenix
    Greatness, Reborn

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