Close

Results 1 to 4 of 4
  1. #1
    Junior Member
    Join Date
    Jan 2016
    Posts
    3
    Tournaments Joined
    0
    Tournaments Won
    0

    Didn't receive "Small Gift"

    Dear DE community,

    I have placed 2 separate orders from your webshop regarding the "Large Gift from SE" and the "Small Gift from SE", using 2 different e-mails (so I could get the offers/bundles more than once).

    The Large Gifts both got received (from both accounts), however the Small Gift (which was included in 1 order) did not get received (even though the payment was confirmed).

    I have sent customer support (on the digital store) a mail, however after multiple days I have yet to receive a response, so I decided to make a forum account and post here.

    If any specific information is required by a DE official (user-name / payment number etc.etc.) I can provide this (since I got it all screenshotted and it's also available from my account),

  2. #2
    DP Visionary Index's Avatar
    Join Date
    Nov 2012
    Location
    Shanghai(GMT+8)
    Posts
    5,901
    Tournaments Joined
    9
    Tournaments Won
    0
    Send a PM to Kyle.
    Buried Treasure of Nanana
    Warrior of the Blue Phoenix/ Greatness, Reborn
    My tournament achievements

  3. #3
    Junior Member
    Join Date
    Jan 2016
    Posts
    3
    Tournaments Joined
    0
    Tournaments Won
    0
    Quote Originally Posted by Index View Post
    Send a PM to Kyle.
    Sent a PM last night after reading this, thanks for your reply.

  4. #4
    DP Visionary Index's Avatar
    Join Date
    Nov 2012
    Location
    Shanghai(GMT+8)
    Posts
    5,901
    Tournaments Joined
    9
    Tournaments Won
    0
    Quote Originally Posted by Nutty View Post
    Sent a PM last night after reading this, thanks for your reply.
    You are welcome.
    Buried Treasure of Nanana
    Warrior of the Blue Phoenix/ Greatness, Reborn
    My tournament achievements

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •