Still waiting on my orders from 2012 and 2013. Going on 4 years.

[AMRino]

I have had a support ticket opened now for almost a year and have posted every couple of months with no response. My orders have all been paid for and are showing a pending status. Who do I need to contact about this. I will post here my original support ticket #179601 from Jan. 26, 2015.


01/26/2015 3:55 am A****** R***
To whom it may concern,

I was inquiring on the status of my order from over 2 year ago. I used two gift certificates provided by you to place order #18953. Those certificates were provided in exchange for your original crowdfunding of the Shadow Era Physical Card Game physical bonuses (Both certificates were for $57.00 and the preorder ID's are #21981 for the Collectors Edition and #21861 for the COTC Booster Box). I originally purchased a Collectors Edition (May 20, 2012 19:37:27 PDT Receipt No:1695-8688-1959-1411) and a COTC Booster Box (May 19, 2012 09:22:07 PDT Receipt No:4626-1318-9185-1130). I then purchased a Dark Prophecies Booster Box (May 11, 2013 22:53:52 PDT Receipt No:0104-3623-2890-3504). I have received at this point:

1qty COTC Collectors Edition
1qty COTC Booster Box
1qty Dark Prophecies Booster Box

I am still waiting on the following:

1qty - OVERSIZE - OVERSIZED HERO DECKS (Lvl 6)
1qty Aeon Playmat (This item was reserved specifically for original crowdfunders, which I am)
1qty Dark Prophecies Booster Box
2qty Zaladar Card Sleeves
1qty Human Mage Deck
1qty COTC Booster Box
And any other bonuses and extras I was supposed to receive being an original crowdfunder for your company to get on its feet. I don’t know if all the bonuses were cancelled that were originally promised to me (The forums have become too cumbersome to search through to find any of this information anymore).

I estimate that I am stilled owed around $160.00-180.00 worth of goods (estimating the price of the oversized hero cards at $20-40) that I have already paid for, have receipts for, and have not yet received. I have exhibited GREAT patience while your company has started up, and I also understand the hardships that you may have encountered, but that being said I have waited well over 2 1/2 years for my products to be shipped to me. Please inform me of the status of these items as soon as you can. I much appreciate the help. Showing on the Official Shadow Era Storefront in My Account the status of my order #18953 is still marked as processing and doesn’t list the Oversized Hero Deck I was supposed to receive.

Thank you,
A****** K****
f************@yahoo.com
Original Supporter of Shadow Era and member since 2012.

[Shadow Era]

We changed support staff and support ticket system awhile ago, so that might be why you weren't getting any response. I'll follow up by email about your case...