crystals

[craftmon]

Where can i complain about buying crystals

I have bought crystals before about 2 times now and its all good. The minute i restart the game, my crystals updates too.
But when i bought one just this week, im having trouble with the inter net connection that time, my crystals hadnt increased a bit!
I just waited for sometime, thinking that it might have a delay because of the storm. But still no update.
I hope theres someone to talk to with regards of this matter.

Cheers!

[Pat Jay]

try support@shadowera.com

good luck!

i hope your issue get resolved quickly

[craftmon]

Thanks for the link, mate.

[Gondorian]

The receipt for the purchase should be saved within the app. If you restart your device and then re-run the app, it will try to get the SC again.

[craftmon]

I have tried that a few times before i search for the support team. Still nothing happens. Btw, what do you mean the receipt should be saved within the app?
I bought the crystal using bank deposit and it is validated thru email.
I have done this for about two times now. Only this time, it failed me.

[Gondorian]

I have tried that a few times before i search for the support team. Still nothing happens. Btw, what do you mean the receipt should be saved within the app?
I bought the crystal using bank deposit and it is validated thru email.
I have done this for about two times now. Only this time, it failed me.

Oh. I thought you meant it was an in-app purchase. Well, I don't know about the bank deposit approach. If you forward the email you got confirming the purchase to support@shadowera.com then they can investigate.