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  1. #1
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    My old account is gone

    i dont understand why all my cards and decks are gone, i used real money to buy those cards , but now when i login , everything is back to default. How can i get my old account back, if not i have no motivation to play again

  2. #2
    Senior Member Lahiri's Avatar
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    Quote Originally Posted by Samuel Leow Long Hua View Post
    i dont understand why all my cards and decks are gone, i used real money to buy those cards , but now when i login , everything is back to default. How can i get my old account back, if not i have no motivation to play again
    Is your email correct? If you made a typo in the email you have created a new account
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  3. #3
    DP Visionary SET Colosal's Avatar
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    Lahiri is correct, i play SE since 2011 and never heard of someone whose account was reset. Check the email or the pw if they are correct, check twice if is needed.

  4. #4
    Chat Mod Kip thorp's Avatar
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    Or if you haven't used it in a while , you might have been reset, in the great unused user reset, in which case your user name was reset to your email.
    Try that. Or maybe it's already resolved? I hope.
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  5. #5
    Devoted Fan Gondorian's Avatar
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    Quote Originally Posted by Samuel Leow Long Hua View Post
    i dont understand why all my cards and decks are gone, i used real money to buy those cards , but now when i login , everything is back to default. How can i get my old account back, if not i have no motivation to play again
    Hi. If your account uses the same email that your forum account does, then I can confirm you have a library of cards in that account (IGN=samleow) and nothing has been wiped.

    Please double-check that you have entered the correct email address. This is a common issue people have, due to the way the game will make a new account if it sees an email address that's not yet registered. A typo or extra space somewhere is easily done.

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