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  1. #21
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    Quote Originally Posted by Gondorian View Post
    I have no capability to do that. Sounds like you did everything right. I'm surprised support have not replied about this.
    Okay, but what now?...What I need to do?...how long I need wait to have or my money back...or the legendary shadow crystals??...Kyle, just a little help over here buddy....

  2. #22
    Lead Developer / Designer Gondorian's Avatar
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    Quote Originally Posted by rafadaryo View Post
    Okay, but what now?...What I need to do?...how long I need wait to have or my money back...or the legendary shadow crystals??...Kyle, just a little help over here buddy....
    I sent you a Private Message after making that post. Please check and reply. Thanks.

  3. #23
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    Quote Originally Posted by Gondorian View Post
    I have no capability to do that. Sounds like you did everything right. I'm surprised support have not replied about this.
    Maybe the Support is sometimes a little bit lazy? I have the same probem 9days before. E-Mail so
    Sales@wulven.com but no answer... i'm happy that i found this Thread today, so i have now the extra Info that they need the receipt.

    Is it to much wanted, that the Support can say if something missing & not only forget the uncomplete ticket... ?

    Wulven have created a cool game, but a bad costumer support can destroy even the best game

  4. #24
    Senior Member oggtheman's Avatar
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    Quote Originally Posted by Kampfgeist View Post
    Maybe the Support is sometimes a little bit lazy? I have the same probem 9days before. E-Mail so
    Sales@wulven.com but no answer... i'm happy that i found this Thread today, so i have now the extra Info that they need the receipt.

    Is it to much wanted, that the Support can say if something missing & not only forget the uncomplete ticket... ?

    Wulven have created a cool game, but a bad costumer support can destroy even the best game
    It depends what you are emailing about. I've always had very fast responses for tourney prizes
    A member of ETC.
    Creator of boomerang combo deck.
    Likes playing lots of card games.

    I had a really awful signature in the past so i changed it.

  5. #25
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    And another day without the crystals for that i have paid, an answer or something else.
    If tomorrow is the same, i will definitly notice that in my market comment ...

    SE is a cool game, but when the Support work like this, than i start really to hope that nobody will buy crystals anymore for supporting the game.-.-*

  6. #26
    Lead Developer / Designer Gondorian's Avatar
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    Quote Originally Posted by Kampfgeist View Post
    And another day without the crystals for that i have paid, an answer or something else.
    If tomorrow is the same, i will definitly notice that in my market comment ...

    SE is a cool game, but when the Support work like this, than i start really to hope that nobody will buy crystals anymore for supporting the game.-.-*
    Hi.

    It's not clear to me from your posts exactly what happened. If support/sales is deficient, then I'd like to help that improve. Please describe what happened here and I'll look into it. Thanks

  7. #27
    Senior Member highmystica's Avatar
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    This is silly. First off who makes a purchase online without getting an e-mail confirmation and printing out a hard copy? Perhaps it was his fool idea to make wulven look bad, but actually one can look back through this thread and see how you all (@wulven) basically bent over backwards trying to help him out. They don't respond to PM's and don't have a receipt. How on earth do you make a purchase online and not get e-mail for it? Hell, I payed my power bill yesterday over the phone with my debit card and guess what - got e-mail for it with the same damn confirmation # as the nice lady gave me on the phone. Kinda irked they stopped sending my bill in the mail, but what-ever - that's a different story. Regardless I call BS on the original poster.

  8. #28
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    As far as I know, all cases in this thread have been solved, so it is being closed instead of necroing a thread from a year ago. In the future if anyone has the same problem and is experiencing a support delay, you're welcome to email me directly at kyle@wulven.com

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