Kyle's inbox is probably flooded with many PMs so he has to go out of his way to go through each and every one of them. He probably may not read them if at all.
He has to go out of his way? He owns the company! it's his or his staffs job to reply to questions from his PAYING customers
Secondly, as it is a problem with Unity Player rather than the actual game itself, I suggest you go and post something on the Unity Player forums and get a more Unity Player targeted response, instead of over here complaining about it. You can get more productive results that way.
Good idea, I wish I and all the others thought of that. Oh, we did and there is no answer. Secondly, I have paid over $100 for a game THAT DOESN'T WORK AS ADVERTISED! I have had nothing until recently from support. WHY SHOULD I TRY AND FIX IT? If I buy a new car I certainly will not contact everyone involved in the building of it. It is their job to fix it.
Lastly, The support email is
support@shadowera.com. It is even listed right here! I do not see why it would of took you hours to find it.
http://www.shadowera.com/content.php?143-Support-Tools
Yet again you jump to conclusions. Do you honestly think that nobody looked on the support page? In the PM I sent kyle and support, when I was given the email address by a guild member, I told them to add it to the page AS IT WASN'T THERE! it has been added after. Honestly, as if we all missed it in the very 1st line.
I actually sent an email to support earlier this month as my PayPal Kickstarter backing ended up with funky emails saying the payment went through and then getting an email about a declined payment and wanted to be sure it went through. I got a response the next day
lucky you, i haven't received a confirmation email or a thanks for your custom email for my kickstarter backing..
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