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  1. #1
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    Who to contact with an order issue?

    I am extremely late with this, but I never received 3 of the 4 orders that I placed during the call of the crystals preorder. I've sent a couple of emails to support@shadowera.com and never received a response. After a while of not playing I decided to get back into the game (now that I have some free time) and I'd really enjoy having the cards so I could force people to play with me.

    Any suggestions? Seems like a lot of people pay attention to the forums so I figured it'd be worth a shot.

  2. #2
    DP Visionary Demnchi's Avatar
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    You could try sales@wulven.com or kyle@wulven.com. Just give them as much detail as you can
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  3. #3
    DP Visionary Shadow Mann's Avatar
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    Quote Originally Posted by lalalanaye View Post
    I am extremely late with this, but I never received 3 of the 4 orders that I placed during the call of the crystals preorder. I've sent a couple of emails to support@shadowera.com and never received a response. After a while of not playing I decided to get back into the game (now that I have some free time) and I'd really enjoy having the cards so I could force people to play with me.

    Any suggestions? Seems like a lot of people pay attention to the forums so I figured it'd be worth a shot.
    How long ago did you send the emails to support? I'd start by sending a new email to support.
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  4. #4
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    I sent one over a year ago and one about a week ago. I'll go ahead and forward it on to kyle and the sales address. Thanks for the prompt response!

  5. #5
    DP Visionary Index's Avatar
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    good luck!
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