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  1. #1
    Junior Member
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    Unhappy Can't Reset Account

    I've recently created an account and started playing around a bit without knowing what I was doing and I have now decided to start from scratch now that I have an idea of what I'm doing.

    Unfortunately the Support Tools that allow you to reset your account is not working for me.
    Every time I submit it I am told that my password is incorrect.
    I reset my password a few times and I am 100% positive that the details I am entering are not incorrect.

    Anyone else have this problem? What can I do to reset my account?

  2. #2
    Senior Member MrNice's Avatar
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    Hmm, not sure why you want to reset but if you want to start from scratch and your exact in game name/username is not that important to you, why don't you create a completely new account?

  3. #3
    DP Visionary SET Colosal's Avatar
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    Maybe he doesnt wanna change the email or pw of the old one.

    Try sending an email to support@shadowera.com.

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