Where do you hire Support team ?

[miloboy]

So basically werewolves, just boring.

less than werewolf
really boring

[Shadow Era]

Miloboy's case was quite unusual and complicated, which was the reason for the delays and confusion (which I explained to him in detail). Normally we aim to answer requests within 24 hours.

[a player]

Miloboy's case was quite unusual and complicated, which was the reason for the delays and confusion (which I explained to him in detail). Normally we aim to answer requests within 24 hours.

Perhaps, but would it be a problem to respond quickly: "Dear Mr. Miloboy, your query is both unusual and complicated. We are researching it now, and will try to have a more detailed answer in a week's time." And then follow up with more info and more precise timeline as it becomes available?

The present system has even simple queries ignored utterly - at least from the players' viewpoint - for two weeks of total silence, regardless of how many times they re-send, attempt to follow up, or escalate to your email.

Thank you - and Customer Support - for ultimately responding and addressing my concerns. But fourteen days of silence left me wondering just how broken your email and your business practices really were....

[Index]

Perhaps, but would it be a problem to respond quickly: "Dear Mr. Miloboy, your query is both unusual and complicated. We are researching it now, and will try to have a more detailed answer in a week's time." And then follow up with more info and more precise timeline as it becomes available?

The present system has even simple queries ignored utterly - at least from the players' viewpoint - for two weeks of total silence, regardless of how many times they re-send, attempt to follow up, or escalate to your email.

Thank you - and Customer Support - for ultimately responding and addressing my concerns. But fourteen days of silence left me wondering just how broken your email and your business practices really were....

This!

[Unruler]

This!

Is!

[SET Colosal]

Is!

Sparta!!!!!!!!

[miloboy]

Miloboy's case was quite unusual and complicated, which was the reason for the delays and confusion (which I explained to him in detail). Normally we aim to answer requests within 24 hours.

I already know that and thank you to you kyle
but there should be some answer not silent

Perhaps, but would it be a problem to respond quickly: "Dear Mr. Miloboy, your query is both unusual and complicated. We are researching it now, and will try to have a more detailed answer in a week's time." And then follow up with more info and more precise timeline as it becomes available?

The present system has even simple queries ignored utterly - at least from the players' viewpoint - for two weeks of total silence, regardless of how many times they re-send, attempt to follow up, or escalate to your email.

Thank you - and Customer Support - for ultimately responding and addressing my concerns. But fourteen days of silence left me wondering just how broken your email and your business practices really were....

This is what we want

Sparta!!!!!!!!

why don't you let me finish the combo T_T

[miloboy]

I just got this in my email


Hello guy,



You don't need to get angry with us.

Regarding your issue. I already asked Mr.Kyle for help.

And our reply to you last time was aslo his reply.

And today I forward your email to Kyle.

And he said he replied you by email.

So please check email.



Sincerely,

Luong Nguyen



Wtf man she/he just fwd my email today ?

It's almost a week now (5 days)

How slow are they ?

Mr. An adolt alone is better than whole new support team

[Unruler]

I just got this in my email


Hello guy,



You don't need to get angry with us.

Regarding your issue. I already asked Mr.Kyle for help.

And our reply to you last time was aslo his reply.

And today I forward your email to Kyle.

And he said he replied you by email.

So please check email.



Sincerely,

Luong Nguyen



Wtf man she/he just fwd my email today ?

It's almost a week now (5 days)

How slow are they ?

Mr. An adolt alone is better than whole new support team

The last and only time I requested support (and it was during AnAdolt being in charge), I was waiting for reply for two weeks, so I'm not sure about your last statement.

Also I wish the letter started like this: "Hand in there, bud!", "Hello guy" is just neither here, nor there.

[miloboy]

Are these team

Kyle
Relative / Friend or something ?

They are really bad support team

Ps.Atleast An adolt response faster than this team in my experience