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  1. #1
    The Creator Kyle's Avatar
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    Post App store reviews by Apple reviewers reach a new low

    Back when the new expansion Dark Prophecies was first submitted to Apple, after a week of "Waiting for Review" it finally got rejected because they couldn't figure out how to test the in-app purchases. Like, they literally couldn't find a way to buy shadow crystals. While I agree that buying our premium currency isn't as obvious as some other apps, a professional game tester should at least put some effort into it rather than outright rejecting an app based on their own incompetence. Luckily, my highly detailed reply of how to open the merchant and try to buy something or click on the crystals icon at the top of the screen helped them figure it out and the game made it through the review without having to be resubmitted.

    However, today they reached a new low with the v2.01 update. After the usual week waiting for review, it went into "In Review" status and got rejected after about 4 hours. The reason given was:

    ---
    We found that your app exhibited one or more bugs, when reviewed on iPad running iOS 6.1.3 and iPhone 5 running iOS 6.1.4, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.

    Specifically, we were not able to register an account or log in. A screenshot is attached for your reference.
    ---

    Wow, I thought this must be a big bug if they couldn't even log in using the new game client. How could I have overlooked something like this?? Then I checked the screenshot. It was of the login screen with the error: "Error: Incorrect password."

    That's right folks, the game spent 4 hours in review and was rejected because the reviewer couldn't remember his password. My usual helpful reply to the rejection was (obscuring the email in case it is real):

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    Hello, our passwords are encrypted in our database so they can't be retrieved. I have used our support system to send a password reset request email to ****@gmail.com, or better yet you can create a new account by using any other email, eg iamjusttestingthisapp@apple.com

    Please do not let us wait for another week for review because you forgot your password, come on!
    ---

    And then I realized that was not clear enough. It might make them more confused. These are Apple reviewers, after all. So I added:

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    In case I wasn't clear in my last post, the error you are receiving "Error: Incorrect Password" obviously means that the account "******@gmail.com" is already registered in our system and the password you are trying to enter is incorrect. If you wish to test the app and can't remember your password, simply enter any email address in the login field to create a new account.
    ---

    Now I'm still waiting for them to figure out the highly complicated login system that Shadow Era uses. Hopefully they will be able to continue the review soon...


    Update: iOS version was then approved. But...

    Mac version was rejected today. Their reasoning:

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    Here is how we found this bug:

    A new user is unable to register in the "Login/Register" section. It only allows a current use to login.

    This review was conducted on an iMac running OS X 10.8.3
    ---

    This is not even funny anymore....

    My reply:

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    A new user is defined as one that has not played the game before and their email has not been used to log into the game yet. Obviously the email you are trying has already been used by yourself or a different tester, and using it will either log you in or give the "Error: password incorrect" message if your password was not the same as what we have in our database. This is the basic functionality of any server-based login system and not a bug.

    Try to use a different email, anything, like whycantilogin@apple.com and you will be able to create a new account just fine.

    We had a similar temporary rejection yesterday with our iOS submission, and honestly I'm surprised that such simple things are now giving Apple testers such a hard time. The login system for Shadow Era hasn't changed since it was introduced on iOS more than 2 years ago!
    --

    I left out the "if you can't figure out how to log into a game you shouldn't be a professional app tester" part...

  2. #2
    Senior Member
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    This made me laugh. Hope your luck changes, Kyle.

  3. #3
    DP Visionary Padawan Pete's Avatar
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    Just registered iamjusttestingthisapp@apple.com. Who is your god now shadow era?
    Grand Watchman of the Ancient Blue Citadel
    Warriors of the Blue Phoenix
    Greatness, Reborn.

    Don't just witness the greatness;
    Stride with us.


    To join the demonstrably greatest guild in the history of Shadow Era - click here

  4. #4
    The Creator Kyle's Avatar
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    NOOOOoooooo! I can just see it now:

    "We tried using the email iamjusttestingthisapp@apple.com as you suggested, but are getting the same error. Please resubmit your app when you have fixed this bug"

  5. #5
    Senior Member Martin JF's Avatar
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    Wow :P That's really amazing! Sad, but amazing. One would think that someone hired to test apps would be able to understand the concept of a password. lol
    I AM THE FRICKIN' ARCH-MAGE OF THE ENTIRE UNIVERSE!!
    Have a sword in your face!

    God damn these facts getting in the way of my succes!!

  6. #6
    DP Visionary SET Colosal's Avatar
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    Password is overrated

  7. #7
    Senior Member Martin JF's Avatar
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    Quote Originally Posted by Colosal View Post
    Password is overrated
    You lie. Your password isn't overrated.
    (I actually tried :P)
    I AM THE FRICKIN' ARCH-MAGE OF THE ENTIRE UNIVERSE!!
    Have a sword in your face!

    God damn these facts getting in the way of my succes!!

  8. #8
    DP Visionary SET Colosal's Avatar
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    Quote Originally Posted by Martin JF View Post
    You lie. Your password isn't overrated.
    (I actually tried :P)
    Try this one: Martinjfnoob

  9. #9
    DP Visionary Demnchi's Avatar
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    Seriously.... did he even try? Man that blows...

    EDIT: I actually wonder if they all use that to sign up for things when doing that job. If its different people that could make some sense. Still, he could have tried something else.
    Last edited by Demnchi; 06-06-2013 at 09:11 PM.
    Was the Leader of Acolytes of A1

    A1's Dimensional Eyes in the Sky
    A1 Alliance: Evolution in Theory
    PFG3 Leader

    Was Shadow Era Community Manager

    Sota, The Switch Axe Monster Hunter

    "When you do things right, people won't be sure you've done anything at all."
    "Humans fight to secure peace as they envision it. The trouble is, everyone's vision is different." - Ringabel

  10. #10
    Senior Member BDK16's Avatar
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    Oh wow Apple!

    Good job...*claps slowly and mockingly*

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