"Complete Set" NOT COMPLETE

[dmitrap]

Hi!

I finally got my Complete Set, but it's not COMPLETE!
I think i have some kind of misprinted set, because there is no
#104,105,114,115, 124, 125, 134, 135, etc cards (every 1*4 and 1*5),
but i have a double of each of 1*9 and 1*0..

This is really sad..

[Seth]

Be sure to send an e-mail to support@shadowera.com so they can try to help!

[TheMagicBox]

aww be happy atleast you can fix this my master couldnt afford one he was too buisy buying plasma cannons from the trade federation

[Orange Hat Guy]

Like Seth said, you should email support@shadowera.com first. If they are unable to help, please send me a PM about the issue and 'll see what I can do.

[dmitrap]

I still got nothing. Support is silent. This is rediculous!
Great way of doing business, just great..

[Unruler]

aww be happy atleast you can fix this my master couldnt afford one he was too buisy buying plasma cannons from the trade federation

What?

[Shadow Era]

Instead of sending an email and waiting for 3 months, you should send another email after 3 days if you still haven't heard back. It's possible that your email was lost or never received, for example we had one time where our gmail account actually got full (multiple gigabytes) because of the amount of deleted messages in the trash! We aim to answer most requests within 24 hours.

I remember one case of a problem with the Complete Set happening, the resolution is that you need to send your faulty set back to Alliance and they will ship you a new one.

[miloboy]

I still got nothing. Support is silent. This is rediculous!
Great way of doing business, just great..

not rediculous
it's normal habit for support team

[dmitrap]

Instead of sending an email and waiting for 3 months, you should send another email after 3 days if you still haven't heard back. It's possible that your email was lost or never received, for example we had one time where our gmail account actually got full (multiple gigabytes) because of the amount of deleted messages in the trash! We aim to answer most requests within 24 hours.

I remember one case of a problem with the Complete Set happening, the resolution is that you need to send your faulty set back to Alliance and they will ship you a new one.

Actually, they answered with this:

"2013/3/4 Support <support@shadowera.com>
In this case, you have received a double of each of 1*9 and 1*0 instead of lacking *some cards. However I will check again.
Regarding two Corrupted Angel Foils, please send us its images. We'll re-consider.

Sincerely,
Luong Nguyen"

i replied:

"No! I do not have the following cards:
#104,105,114,115, 124, 125, 134, 135, 144, 145, 154, 155, 164, 165, 174, 175, 184, 185, 194 and 195 !
Photo of two Corrupted Angels attached."

No answer from support evere since..

[miloboy]

Sincerely,
Luong Nguyen"

this guy (or girl ?)
is the worst customer service one
you're bad luck