As some of you may already know, we finally have some new support staff that started on Monday. I'm happy to report that the support email queue is finally well below 1000! We will continue to clear out the backlog and work towards bring back the prompt response time that we once had.
The 3 ladies have only started recently so please be patience and understanding of the fact that they are still adjusting to their new environment. I'm really glad to have them on the team, not because they're ladies (wink wink), but because I simply cannot manage it all alone and we will be able to get back to providing the level of support we would like much sooner with their help! Perhaps sometime in the near future, they will have forum accounts and you'll be able to stalkI mean converse with them on the forum. ^^
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