Replaced iPad and lost cards

**-<HardCharger>-** · 08-19-2012, 03:33 PM

I recently replaced my iPad and when I reinstalled the game in my new iPad I lost everything! I logged in as I usually do and it recognized my log in, buy I lost all my experience points (I'm at level 1 again) and all my cards. What should I do, any suggestions would be appreciated. Thx.

**Helio** · 08-19-2012, 03:47 PM

I'm 99.999999% sure you had a typo on your email address on your new iPad. You basically created a new account.

**kentuequi** · 08-19-2012, 04:56 PM

Originally Posted by Helio

I'm 99.999999% sure you had a typo on your email address on your new iPad. You basically created a new account.

This ⇑⇑⇑

And if you're in the 00,000001%, then e-mail support@shadowera.com, and you'll easily get all your cards back.

**Makizushi** · 08-20-2012, 09:02 PM

Absolutely agree with my colleagues here: you probably made a mistake with your username+password and created a new account. The reason we think this, is because everything is stored in the cloud. Your score, your cards, your decks: they are all stored online at Wulven and only cached locally for offline play.

**Preybird** · 08-20-2012, 10:43 PM

Originally Posted by Helio

I'm 99.999999% sure you had a typo on your email address on your new iPad. You basically created a new account.

THIS is how I got my third account

First half of account 1's email, second half of account 2's email.

**-<HardCharger>-** · 08-21-2012, 03:10 AM

No, I used the right email. I check the spelling and I check my email cuz I bought crystals and it's the same email. I tried to send support an email and it says that their server is full and my email cant get through. Im out of ideas, an other suggestions? Thx

**Makizushi** · 08-21-2012, 07:15 AM

If you are 100% sure that all your previous cards and progress were stored in this very same account, then that suggests a problem on the server. That only leave the support crew to help you, as we on the forum can't do anything about it.

The problems with the support@ address have been reported to AnAdolt, who will hopefully soon clear out the box (or tickle Kyle hard enough to arrange for extra space).

**AnAdolt** · 08-23-2012, 06:49 PM

@-<HardCharger>- If the problem hasn't been resolved yet, send me a private message with the player name you originally picked for the account. I can pull up the account with that and review this further. I don't see an email in support from the one on your forum account, unless you sent it from another email address or it didn't go through.