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  1. #1
    Senior Member Jazz's Avatar
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    Exclamation Super Rewards support - be advised!

    OK, so I have been trying to use SuperRewards to get me some free SC, but it's a no go:

    1. First, I filled in some questionnaires and didn't get anything in return.
    2. Then, I came across the sites they linked that contained Trojans and such (blocked by my anti-virus software, thank God).
    3. I also came across some broken links that resulted in blank pages!

    I kept reporting these issues in hopes they'd be solved, so I could eventually succeed in getting myself the desired minerals...
    What I got was - they removed the broken links (based on my feedback, I suppose) and sent me this:

    Sorry for the inconvience caused,please getback to the advertiser regarding this problem they can help you out with this issue.
    Thank you for using Super Rewards!
    We will do our best to provide an expedient resolution to your request.

    What will I do now? I'll never set my foot on their sites again!
    Feel free to transfer SC to account TJ Jazz or PM a Redeem code to me!
    http://www.shadowera.com/?r=2386460

  2. #2
    Senior Member ahmet476's Avatar
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    I used Super Rewards to get some free crystals in the past. Obviously, they don't check everything in their free offers page. I failed only in one offer though and I had to contact their support to get my crystals for a few of the offers.

  3. #3
    Senior Member Jazz's Avatar
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    Well, I did get some crystals, but I had to contact them and all they feed me now with is the above stated quote!
    Feel free to transfer SC to account TJ Jazz or PM a Redeem code to me!
    http://www.shadowera.com/?r=2386460

  4. #4
    Senior Member Unruler's Avatar
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    Yeah, it's just not worth a hassle.
    Scrupulous Ash Collector of the Blue Phoenix.
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  5. #5
    Senior Member Icebear's Avatar
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    indeed.

    as soon as you have a job and earn more then 5 dollars/h,
    i think buying is the cheaper method

    and better for your nerves...
    A1 Icebear: A1's Glacial Claws of Fury

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  6. #6
    Senior Member AnAdolt's Avatar
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    That sounds odd. Maybe I should contact our SuperRewards support. I would've thought if there was a glaring problem such as a virus with one of the offers that they would contact their advertiser to resolve it.

  7. #7
    Senior Member Jazz's Avatar
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    Quote Originally Posted by AnAdolt View Post
    That sounds odd. Maybe I should contact our SuperRewards support. I would've thought if there was a glaring problem such as a virus with one of the offers that they would contact their advertiser to resolve it.
    I was thinking about contacting SE support concerning SR, so if you're going to look into it, I can provide you with the details!
    Feel free to transfer SC to account TJ Jazz or PM a Redeem code to me!
    http://www.shadowera.com/?r=2386460

  8. #8
    Senior Member AnAdolt's Avatar
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    SuperRewards said if an offer is a broken link or has a virus, they disable the offer on their end so we're both not sure why you got that response. They have also asked if you could provide them with this conversation so they can address the issue with the rep that sent the reply. If you send me a PM with your email address, that should suffice; if you have the ticket number, even better.

  9. #9
    Senior Member Jazz's Avatar
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    Quote Originally Posted by AnAdolt View Post
    SuperRewards said if an offer is a broken link or has a virus, they disable the offer on their end so we're both not sure why you got that response. They have also asked if you could provide them with this conversation so they can address the issue with the rep that sent the reply. If you send me a PM with your email address, that should suffice; if you have the ticket number, even better.
    Well, they did disable it AFTER I told them about it!

    PMed you the direct link to the whole conversation I had with their support - one might assume they're not even reading what you submit to them!
    Feel free to transfer SC to account TJ Jazz or PM a Redeem code to me!
    http://www.shadowera.com/?r=2386460

  10. #10
    Senior Member AnAdolt's Avatar
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    They promptly responded to my email and promptly replied they will review the conversation that was submitted and will address it with the agent you were corresponding with. Companies will hire new support staff sometimes and they may not be aware of all the standard procedures, which may have been the case for this one. Overall it was handled much better than a certain business partner we currently have. I won't name names because the names I want to use would literally be name-calling.

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