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Thread: account problem

  1. #1
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    account problem

    hi guys and shadow era employers.i have a problem.i play the game at internet cafe and every time i log in its start the game from zero.my hero and cards are gone.what shoud i do please help me..?

  2. #2
    DP Visionary Demnchi's Avatar
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    Are you using the same email address to log in every time? Does this problem occur when trying to play somewhere else?
    Was the Leader of Acolytes of A1

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  3. #3
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    i log in with same adress yes mate and its happens when i log in from a diffrent comp.at internet cafe they use deepfreeze program so i need to register my mail adress to the server i think?

  4. #4
    DP Visionary Demnchi's Avatar
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    The Deepfreeze wipe on restart shouldn't mess with your account as it saves the account onto the server. I'm able to log in anywhere with my account. I'm not sure what else Deepfreeze does besides resetting a computer to a "default" state when it restarts. Have you tried creating an account with a different email address than the one that keeps failing?
    Was the Leader of Acolytes of A1

    A1's Dimensional Eyes in the Sky
    A1 Alliance: Evolution in Theory
    PFG3 Leader

    Was Shadow Era Community Manager

    Sota, The Switch Axe Monster Hunter

    "When you do things right, people won't be sure you've done anything at all."
    "Humans fight to secure peace as they envision it. The trouble is, everyone's vision is different." - Ringabel

  5. #5
    Senior Member AnAdolt's Avatar
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    @Alex Petru Ursache Email support@shadowera.com and we can look into it, if you're still having problems logging in. Player accounts are stored on our server so things like Deep Freeze doesn't really affect your Shadow Era game account.

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    Happening to me too!

  7. #7
    The Creator Kyle's Avatar
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    It usually means there is a typo in the original email you registered with. Carefully check the login email on the device that is working. Or you can email support@shadowera.com and tell them your player name and what email you think it should be, and they can do a search in our database.

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