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  1. Thread: Help me!

    by AnAdolt
    Replies
    2
    Views
    378

    If you want to delete your game account, you can...

    If you want to delete your game account, you can email support@shadowera.com for this. To just removing an email address from our mailing list, visit this page.
  2. Only purchased Shadow Crystals are transferable...

    Only purchased Shadow Crystals are transferable and if your friend no longer has access to the email address registered on their game account, they can email support@shadowera.com and we'll be able...
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    I forgot to mention you're welcomed to re-post...

    I forgot to mention you're welcomed to re-post the picture without the link in it. For those that missed it and was wondering what Kyle's reply is, he posted it here.
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    703

    The Buy Crystals...

    The Buy Crystals page is maintained by SuperRewards so you'll need to email offer-points@srpoints.com for further assistance with this. From my understanding, this could be the result of your email...
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    1,639

    I think people normally agree with the saying,...

    I think people normally agree with the saying, "treat others how you would like to be treated". So when you continue to repeatedly make false accusations about the people that are trying to help you...
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    Kyle does answer emails in support@shadowera.com...

    Kyle does answer emails in support@shadowera.com from time to time. An example would be the one in the opening post. I wouldn't change my closing to impersonate Kyle and people can easily verify who...
  7. The password to your game account can be reset...

    The password to your game account can be reset through our support page. If you're still having problems with login, please email support@shadowera.com.
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    2,989

    While they are in a new environment.. this kind...

    While they are in a new environment.. this kind of environment is certainly not "new" to them I'm sure. Except maybe this guy.

    @Preybird Actually, I'm not sure why I forgot to warn them...
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    Oh my god.. do you realize what you have done?...

    Oh my god.. do you realize what you have done? Watch your inbox be filled with private messages now!
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    New Support Staff

    As some of you may already know, we finally have some new support staff that started on Monday. I'm happy to report that the support email queue is finally well below 1000! We will continue to clear...
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    Due to the nature of the reports, it is better if...

    Due to the nature of the reports, it is better if it is discrete and sent to support email than posted on public forums. Technically people can report these on the forum but I highly recommend doing...
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    As I mentioned in my email, we did reply to your...

    As I mentioned in my email, we did reply to your earlier emails and I've contacted Alliance Game Distributors to find out the current status of your order.

    Regarding the tracking info, the...
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    I had to check and make sure, since so many...

    I had to check and make sure, since so many people seem to have the impression I had already retired; however, I did mention in the first sentence that,



    Guess I made the wrong decision with...
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    To clarify on the reasons for the cost of name...

    To clarify on the reasons for the cost of name changes. Since you seemed to have thought it was a recent change and connected to the new ability to change your name through the support page.
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    @Unruler Please note the date of my original post...

    @Unruler Please note the date of my original post in that thread is July 30th. The name change functionality through the support page was just added recently.
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    @Preybird I still cannot reserve enough time to...

    @Preybird I still cannot reserve enough time to be Community Manager and that was the reason for my retirement. I use "we" because I am a part of the support team.

    @Unruler The 100 Shadow Crystal...
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    3,836

    Thank you, everyone, for your warm regards! It's...

    Thank you, everyone, for your warm regards! It's going directly to my ego, but it's nice to be spoiled so. ^^ I've received a couple comments with people saying that the position is unappreciated;...
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    How to change your player name

    Some players already knew your player name can be changed by emailing support@shadowera.com. However, this functionality has finally been added to the support page and players can make the change...
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    1,496

    Good news, you can now change player names...

    Good news, you can now change player names yourself, through the support page. No need to wait for that one slow support guy. Which has also changed and we've got some new support staff too!
    ...
  20. Have you also tried restarting and reinstalling?

    Have you also tried restarting and reinstalling?
  21. Replies
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    3,836

    I should clarify that the title of the thread is...

    I should clarify that the title of the thread is just my lighthearted take on the departure and is not actually "unpaid vacation time". ^^

    @Pete Well, if you don't comment, I guess I'll just never...
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    Unpaid Vacation Time

    I have already informed Kyle at the beginning of the month that November 1st will be my last day working at Wulven Game Studios. Unfortunately I've been busy and have only worked the minimum 20...
  23. Thread: Troll Game

    by AnAdolt
    Replies
    78
    Views
    4,583

    I've seen similar spam PMs on other forums. I've...

    I've seen similar spam PMs on other forums. I've submitted this to the forum administrator and if spamming is confirmed, the account will likely be banned.
  24. Replies
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    989

    If you haven't already done so, please forward...

    If you haven't already done so, please forward the iTunes invoice email to support@shadowera.com so we can confirm and manually process it. Forward the email but don't send it as an attachment since...
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    1,745

    I had the avatar since 2 months ago. Here's the...

    I had the avatar since 2 months ago. Here's the thread about it.
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