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    • Support Tools

      For direct support inquiries, please email support@shadowera.com

      For issues with missing shadow crystals purchased, or physical cards, please email sales@wulven.com

      Be sure to visit the active community forums for bug reports, card discussion, and strategies.

      Several automated support tools are also available below for existing users.

      Change Password

      If you have forgotten your password or would like a new one, use the form below. A confirmation will be sent to your email address.
      Email:

      Change Name

      Change your player name by filling in the fields below. Your account will be charged 100 Shadow Crystals.
      Email:
      Password:
      New Name:

      Reset Account

      If you find you are not happy with your initial Hero choice, you can reset your account. You will keep any experience or Shadow Crystals earned, while all cards and gold are destroyed. You will be able to choose a new starter deck the next time you log in.
      Email:
      Password:

      Transfer Shadow Crystals

      You can now transfer shadow crystals between accounts! To prevent abuse, the sending account must be level 10 or above. There is a 10% transfer fee paid by the sender, for example to send 100 sc it will cost you 110 sc.
      Email:
      Password:
      Send to Email or Player Name:
      Amount:




      Have a redeem code from a physical booster pack?
      Get your Shadow Crystals here.